Vehicle Tracking (VT) — Real-Time Location Monitoring of Individual Vehicles using GPS + Cellular Communications. Core Outputs: Live Vehicle Location, Route History, Parked/Idle Detection, Geofence Alerts, Trip Start/Stop Times, and Basic Diagnostics (Battery, Ignition, Speed). Purpose: Asset Recovery, Theft Deterrence, Simple Operational Visibility.

Fleet Management (FM) — A Broader Service Layer that uses Vehicle Tracking plus Data from Sensors, Driver Inputs, Back-Office Processes and Analytics to Optimize an Entire Fleet’s Performance, Safety and Costs. Core Outputs: Route Optimization, Driver Behaviour Scoring, Fuel/Consumption Monitoring, Preventive Maintenance Scheduling, Dispatching, Compliance Reporting, KPI Dashboards and Integrations with Payroll/ERP/Insurance.

• Reduce Fuel and Operating Costs (Route Optimization; Remove Harsh Driving)
• Lower Theft/Loss Risk and Speed Recovery
• Improve Vehicle Uptime via Preventive Maintenance
• Reduce Insurance Premiums via Telematics/Driver Scoring
• Faster Dispatch and Higher Customer Responsiveness
• Data to Support Financing, Blended Finance, and Bank/Insurer Partnerships

We offer Four Core Packages plus Modular Add-Ons. Each Package includes Hardware Options (Purchase or Lease), Mobile/Web Apps, and Onboarding.

Package A —  Basic

For Individuals and Very Small Fleets (1–10 Vehicles).

• Real-time location (60–120s Updates)
• Trip history (90 days)
• Geofences (Unlimited)
• Simple Theft Alert (Immobilizer Optional)
• Mobile App & Web Map
• SMS/Email Alerts (Speed, Geofence, Tamper)
• Basic Reports (Monthly Mileage)
• 24/7 Email Support

Package B —  Plus

For Small Commercial Fleets wanting Operational Control.
Includes everything in Basic, plus:

• 30s or Configurable Update Rate
• Ignition / Engine On-Off Reporting
• Idle Time and Stop Reports
• Basic Driver ID (RFID KeyFob)
• Playback and Export (CSV)
• Scheduled Reports (Daily/Weekly)
• API Access (Read-Only)
• 24/7 Phone Support (Business Hours SLA)

Package C — Fleet Smart (Most Popular)

For Medium Fleets (10–200 Vehicles) needing Full Fleet Ops.
Includes everything in Plus, :

• Driver Behaviour Scoring (Speeding, Acceleration, Braking, Cornering)
• Fuel Consumption Monitoring (OBDII or CANbus Integration; Fueling Event Detection)
• Maintenance & Service Scheduling (Alerts for Servicing Based on Km/Hours)
• Real-Time Dispatching Module (Live Jobs, Nearest Vehicle)
• Route Optimization Suggestions (Cost/Time Saving)
• Advanced Snalytics Dashboard (Utilization, Cost Per Km, downtime)
• Telematics Reports for Insurers (Event Logs)
• Role-Based Access Control
• Integration Support (Payroll, CRM, ERP)
• SLA: 99.5% Platform Uptime; 2-Hour Critical Response

Package D — Enterprise

For Large Operators, Corporates, Government & Logistics.

• All Fleet Smart Features
• Custom Integrations (SAP, Oracle, Bespoke Systems)
• Dedicated Account Manager & Onboarding Team
• Bulk Device Provisioning & Managed Installation
• Custom Dashboards and White-Label Portal
• SFTP/Secure Feed, Webhook Streaming, Full API (read/write)
• Advanced Telematics: CANbus, J1939, CAN logging, VIN/ Chassis-Level Diagnostics
• Video telematics (Integrated Dashcams) Optional
• SLA: 99.9% Uptime; Dedicated Escalation; Custom KPIs

• Dashcam (Forward-Facing / Dual) — Event Video, Continuous Recording, G-Sensor Triggered Clips.
• Immobilizer & Remote Cut-Off — Remote Engine Cutoff for Theft Recovery (with Safety Interlocks).
• Odometer & Fuel-flow Sensors — for Fleets requiring High-Accuracy Fuel Auditing.
• Temperature Monitoring — for Cold Chain Vehicles.
• Driver ID Upgrades — Biometric or Mobile app Driver Authentication.
• Insurance Telematics (PAYD/POD) — Custom Reports for Insurers and Premium Discounts.
• EV Telemetry — Battery State, Charging Events, Range Prediction (for Electric Fleets).
• Fuel Card & Payments Integration — Reconciliation of Fueling Transactions.
• White-Label App / Portal — Branded for Partners (Banks/Insurers).
• Local integrations: DVLA (Vehicle Registry) Lookup, Tow Service Partners, etc.

1. Hardware— Rugged GPS Tracker Device Installed in Vehicle. Options:
   • OBDII Plug-In (Easy Install)
   • Hardwired Telematics Device (Tamper Resistant, Extended I/O, CANbus)
   • Optional Dashcam or Auxiliary Sensors
   • Embedded SIM (2G/3G/4G/LTE; Fallback Options)
2. Connectivity— Device → Cellular Data Network → Secure MQTT/HTTPS to CarGuard Cloud. Local SIM with Roaming where needed (Ghana: Local MNOs with Fallback Roaming).
3. Backend— Cloud Platform that ingests Telemetry, Processes Events, Stores Trip/History and Serves API/web UI. Scalable Microservices; Tiered Data Retention.
4. Frontends— Secure Web Portal + Native Mobile Apps (iOS/Android) for Drivers and Managers.
5. APIs & Integrations— REST/Webhook Endpoints, CSV Exports, SFTP and Custom Connectors.
6. Security— TLS Encryption in Transit, Role-Based Access, Encrypted Data at Rest, Audit Logs.

• Location Update Frequency: Basic 60–120s; Plus 30s; Fleet Smart Configurable 10–30s for Moving, 5s for Panic Mode.
• Geofence: Instant Entry/Exit Alerts; Configurable Grace Time (e.g., 2 Minutes).
• Driver Scoring: Weighted Metrics (Speeding 40%, Harsh Braking 25%, Acceleration 20%, Idling 15%). Score 0–100.
• Fuel Anomaly Detection: sudden drop in tank level >X liters within short interval triggers alert.
• Maintenance: kms or Engine Hours based Alerts + Historical Maintenance Log.
• Data Retention:Trips—Default 365 days (Can be Extended), Raw Telemetry 90–180 days (Enterprise Customizable).

Small Rollouts (≤25 vehicles):

• Day 0: Kickoff & Requirements
• Day 1–7: Device Delivery & Scheduling Installations
• Day 8–14: Install + Live Testing
• Day 15: User Training (Manager & Drivers) + Cutover
• Day 30: 30-Day Review & Optimization

Medium/Large (25–500+):

• Week 0: Discovery & Systems Integration Planning
• Week 1–3: Pilot Group (10–30 Vehicles)
• Week 4–8: Iterative Deployment Waves (50–100 per week depending on Resources)
• Week 8–12: Full Rollout, Integration Finalization and Training
• Ongoing: Monthly Account Reviews & Optimization

Typical SLAs by Package:

• Basic: Email Support, 48–72h Response for Non-Critical.
• Plus: Phone & Email, 24h Business Response.
• Fleet Smart: 24/7 Support, Critical Incident Response within 2 Hours, uptime 99.5%.
• Enterprise: Dedicated Support Team, 1-Hour Critical Response, Uptime 99.9%, Quarterly Health Checks.

1. Incident Prioritization: Critical (Service Down / Tracking Unavailable) → High (Data Delay / Integration Failure) → Medium (Reporting Issue) → Low (UI Cosmetic).

We price flexibly: Hardware + Recurring Subscription or all-in Lease Subscription.

USD 1 ≈ GHS 12. (Current Rate Per Document ).

(Basic)

• Hardware Purchase: e.g., USD 35 → ~ GHS 420.
• Monthly Subscription: USD 4–8 → ~ GHS 48-96/Month + Data line (GHS 20/Month) → GHS 68-116/Month.
• Suggest: GHS 70/Month Inclusive of SIM/Data (for Standard Update Rate) for Ghana Market.

(Plus)

• Hardware Purchase: USD 50–70 → ~ GHS 600-840.
• Monthly: USD 8–15 → ~ GHS 96-180/Month + Data Line (GHS 30/Month) → ~ GHS 126-210/Month.
• Suggest: GHS 140/Month including Standard Data (For Small Commercial Customers).

(Fleet Smart)

• Hardware Purchase: USD 90–120 → ~ GHS 1,080-1,440.
• Monthly: USD 18–40 → ~ GHS 216-480/Month + Data Line (GHS 40-60/Month) → ~ GHS 256-540/Month.
• Suggest Mid-Market: GHS 300/Month inclusive of Usual Data line for Ghana; Scale up depending on Update Frequencies or Dashcam.

(Enterprise)

• Hardware & Installation: Custom Quote (e.g., GHS 1,500+), Large-Volume Discounts.
• Monthly Subscription: Negotiable;e.g., USD 40+ → GHS 480+ + data line GHS 50-100/Month → possibly GHS 550+ / Vehicle / Month depending on Scale and Features.
• Customised Pricing Sheet Based on number of Vehicles, Update Rate, Sensors, Integrations.

• Data Ownership: Customer owns Vehicle and Driver Data; CarGuard provides access as per Contract.
• Data Retention & Deletion: Configurable by Contract. Default Retention Policies with Archival Options.
• Driver Privacy: GDPR-Style Best Practices—Inform Drivers that Telematics are used for Safety & Operations; provide Policy for acceptable Monitoring.
• Legal: Observe Data Protection Act and Consent where required for Driver Monitoring.
• Security: SOC-like Practices — Access Control, Logging, Encryption, and Periodic Audits.

(What Managers will Want)

• Fleet Utilization (% active Hours vs Available)
• Cost per km / per Trip
• Fuel Consumption (Liters / 100 km)
• Trips Completed on time (%)
• Driver Safety Score (Avg per Driver, per Region)
• Maintenance Compliance (% Services Completed on Schedule)
• Idle Time (Hours / Day)
• Theft / Recovery Incidents (Count & Time to Recover)

Reports: Daily Digest, Weekly Operational Reports, Monthly Executive Dashboard, Ad-Hoc Export.

• Delivery: Devices, SIM Activation, Installation Schedule
• Acceptance: Pilot for 4 Weeks, Acceptance Criteria (Accuracy, Uptime)
• Service Credits: Defined for SLA Misses
• Confidentiality & Data Usage
• Integration & APIs (Deliverables & Timelines)
• Renewal & Volume Discounts
• Insurance & Liability Caps

• Poor Cellular Coverage — Use Store-and-Forward on Device, Multi-Network SIMs.
• Device Tampering — Hardwired Installation and Tamper Alerts.
• Driver Pushback — Clear Communication, Privacy Policy, Training.
• Integration Complexity — Phased API approach; pilot before full integration.

• Logistics Company: Reduces Route kms 12% via Optimization; increases On-Time Delivery.
• Corporate Car Fleet: Moves to Preventive Maintenance, reducing Breakdowns by 28%.
• Insurance Partner: Uses Telematics to offer Usage-Based Premiums; reduces Claims due to Risky Driving.

(Basic) — Live Location, GeoFences, Basic Alerts, Mobile App
(Plus) — + Driver ID, Ignition, Scheduled Reports, API Access
(Fleet Smart) — + Driver Scoring, Fuel & Maintenance, Dispatch, Analytics
(Enterprise) — + Custom Integrations, Dedicated Team, White-Label, Video Telematics